Privacy Policy

If anything here is unclear, email us at mail@thetoolboxpro.com and we'll explain in plain English.

Effective Date: November 4, 2024

Last Updated: April 19, 2026

The Toolbox Pro LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.thetoolboxpro.com, use our booking platform at book.thetoolboxpro.com, or otherwise interact with our services.

Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this policy.

1. Information We Collect

1.1. Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

This information may include:

1.2. Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

1.3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

2. How We Use Your Information

We use the information we collect to:

We do not use your information to send unsolicited marketing emails or sell your data to third parties for marketing purposes.

3. How We Share Your Information

We may share your information in the following limited circumstances:

We do not sell your personal information.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

6. Your Rights

6.1. All Customers

You have the right to:

6.2. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

To exercise these rights, contact us at mail@thetoolboxpro.com. We will respond within 45 days as required by law.

6.3. Arizona Residents

Arizona does not currently have a comprehensive consumer privacy law equivalent to the CCPA. However, we extend the same privacy rights described above to all our customers regardless of their state of residence.

7. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

8. Third-Party Links

Our website may contain links to third-party websites, including Google Maps, social media platforms, and payment processors. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

11. Google Sign-In Data (OAuth)

When you choose to sign in using Google ("Sign in with Google"), we receive the following Google user data directly from Google's OAuth 2.0 / OpenID Connect service based on the scopes you consent to (openid, email, and profile): your Google account email address, your display name, your profile picture URL (if public), your Google account subject identifier (a stable, opaque ID), and the email-verification status reported by Google.

How we use Google user data. We use this data exclusively to: (a) create and authenticate your customer account on The Toolbox Pro; (b) pre-fill your name and email when you book a service so you do not have to re-type them; (c) send you transactional emails you request (booking confirmations, receipts, password resets); and (d) link any future bookings you make to the same account so you can see your history.

With whom we share Google user data. We do not sell or rent Google user data. We share it only with the limited set of service providers required to deliver the services you book: our assigned Pro / partner-Pro receives your name, phone, service address, and job description so they can perform the job; Stripe receives your email for payment receipts; Twilio or SendGrid receives your phone or email to deliver SMS and email confirmations. We never share Google user data with advertising networks, data brokers, or analytics platforms.

How we protect Google user data. All data in transit is encrypted via TLS 1.2+. Passwords (if you set one later) are stored as bcrypt hashes — we never store OAuth access tokens beyond the minimum lifetime required to complete authentication. Only the Owner and authorized Office Staff roles can read customer account fields in our admin interface, and every admin action is logged.

Retention and deletion. We retain Google user data for the lifetime of your account. You may request deletion at any time by emailing mail@thetoolboxpro.com with the subject "Delete my account" — we will delete your account, remove your personal data from our live database within 30 days, and purge encrypted backups within 90 days thereafter. Booking records required for tax / accounting compliance are retained for 7 years as required by Arizona state law, but with all Google-sourced personal identifiers redacted.

Limited Use compliance. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data to train generalized AI/ML models, serve advertising, or for any purpose other than providing and improving the booking services you explicitly request. We do not transfer Google user data to third parties except as strictly necessary to fulfill the service you booked.

Revoking access. You can revoke our access to your Google account at any time at https://myaccount.google.com/permissions. Revocation stops future sign-ins but does not retroactively delete data we have already collected — use the deletion process above for that.